Hi,
Since the waves central 16.1.0 update (windows 10), I can no longer connect to the application on Windows 10.
Before this update, everything works perfectly!
Plugins are no longer enabled on my DAW.
However I have internet, I can connect to my Waves account on my browsing.
Under Windows 10, there are no firewall and antivirus problems.
However on the central Waves application, when I click on LOG IN, I still get this panel: “Sorry, we could not log you in - Make sure you have an internet connection” and I can"t enter my login and password.
Can you help me solve this problem?
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I have the same problem, I updated this night and today when I turn my PC back on, nothing works anymore. A script error appears on your screen about this file: jedisBackup.json.
I ran the repair, but during the installation the same error appeared: jedisBackup.json.
I ran the Stability Report function, and when I opened the report file, this option was red; everything else was green with OK.
Network stability check: FAILED
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Strange indeed!
I uninstalled version 16.1.0 for version 15 of Waves Centrale. But after installing v15, the application displays version 16.1.0. And still have the login problem and error message.
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Hey @Joz @gianniemme,
Welcome to the Waves Forum.
Please try again and login to Waves Central currently.
If you are still unable to login to Waves Central, please Contact Technical Support for further assistance.
Yeah sometimes there are internet or server issues that prevent you from connecting. I was experiencing something similar with Plugin Alliance myself earlier today. Usually these things are short-lived and are remedied pretty quickly.
For everything is there’s tech support. 
Hi,
The Waves Central app isn’t working. It recognizes that the connection is enabled, but it’s impossible to access the connection link. You can’t add an item to your cart, can’t log in to your account, etc.
However, the app updates, but you can’t do anything. There are no usable plugins.
This is not a new problem with this software.
Today, i installed Waves Central on another computer and unfortunately, the same behavior as before. The software installs fine, updates, but there is no way to log into your account. There is definitely a problem with the software.
So I can’t use my Waves plugins (about 30) in my DAW.
This isn’t the first time this has happened. The app is clunky, it’s frustrating. I don’t plan on buying any more Waves plugins. Too much trouble.
Hey @Joz,
Thank you for updating. I see you are already in touch with our support.
Feel free to share your solution and experience once the issue is solved.
It’s definitely worthwhile getting onto support, after all, thats a privilege you pay for when you buy their software.
Are you running any VPNs, antivirus software, firewalls?? If so, try turning them off and see if that helps you to make a connection. Sometimes these have been known to interfere with some types of license managers. It’s also worthwhile checking to see that it has the appropriate privacy permissions.
Before posting on the forum and contacting support, I disabled the firewall and investigated to see if the Waves Central software could communicate with the internet network.
Waves Central updates correctly, but no actions are possible within the software.
I can’t click any buttons except Login, which tells me:
“Sorry, we could not log you in - Make sure you have an internet connection”
Yet the network connection is working.
It’s definitely a software problem.
If I can’t connect to Waves Central, I can’t use my plugins.
It’s as simple as that!
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Yep, get on to tech support. It’s your right.
Hey Joz,
Our Support indicated that Waves Central is unable to open the browser on your computer in order to log in. meaning something might be blocking it.
There is no current issues with Waves Central this is something that should be addressed locally on your end.
Have you followed our support recent email to set a default browser on your computer to allow waves Central to launch it and allow you to login?
If you still experience issues please reply to our support and allow them to further assist.
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Hi everyone, thanks for your messages.
Effectively, i’m in contact with support.
The strange thing is that I’m having the same problem on two other computers.
By disabling the antivirus and firewall, I get the same behavior in the software. All the buttons are inactive.
Yet the software recognizes that the network is active.
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If it’s Windows sometimes users need to uninstall do an install as admin type of thing. Being a Mac user I’ve had the odd permissions problem with software, but nothing like this.
If you’re in contact with Support then I suggest you wait for them to help you because they will do a much better job of it. If they ask to screen share let them, it’s completely secure and you see everything they do so you’ll learn how to solve this problem yourself if it ever happens again.
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i am having the same issue. Apparently after clearing cache in central, waves generates a back folder called “jedisBackup” in Widows 11 that causes an admin permissions error at pc boot. C:\Users\(username)\AppData\Local\Waves Audio\Waves Plugin Server.
Deleting this folder and pc reboot will allow central and waves to function correctly. Hope this helps until waves can update central to correct the error.
3 Likes
Hi, thanks.
I tested and still the same problem. And the support no longer responds… 
What do you mean that support no longer responds?? @Adi.Waves Any ideas here??
Since I submitted on September 12, 2025 all the elements that support requested from me following the connection problem with Waves Central, I have not received any feedback from support.
None of the links in the app work and it is impossible to log in to your account or create an account. And yet, the app recognizes that the Internet networks are activated (you can see it in the top right corner, it says Login).
Oh right. Try a follow up text. It’s entirely possible you might have got someone who ended up on sick leave or has been buried in other help requests. I tagged Adi above, hopefully they’ll make an appearance.
Probably a stupid question, but did you try the Log In in the top right corner??
With the lack of other help for the moment, too could try finding and trashing Central’s preferences and cache. Assuming you haven’t done that already. I can’t say where to find it on the PC, but most likely %AppData%. both system and user level, if there is one. If you really screw it up you can always just uninstall the whole app and reinstall a fresh version from the website.
Yes, I cleared the cache, uninstalled and reinstalled without success.
None of the links work on the app:
