Waves central 16.1.0 | Sorry, we could not log you in - Make sure you have an internet connection

[Adi.Waves]

Hey @Joz,

Our Tech Support representative has replied to you on September 15. "It looks like Waves Central is unable to open the browser in order to log in.

I suggest making sure that there is a browser set up as the default browser in Windows.

Once done, try again to log in to Waves Central and check if the issue is resolved.

Please let me know how it went."

I do not see any emails past that date. I have assured that the same representative will follow up and offer a remote session to try and solve that as quickly as possible.

Please check your spam box or junk mail as it seems our emails might have reached there since you do not see his last reply.

[Joz]

Hey @Adi.Waves

WELL DONE

I hadn’t seen this answer by email.
It was indeed my browser that was no longer default. Strange and deceitful as bug!

Maybe we should put some information on the panel when we click on Log In so that users can fix the default browser by themselves instead of saying that my PCs are corrupted, right;)

Thanks

[Adi.Waves]

Glad that solved it, appreciate the feedback and suggestion.

[simon.a.billington]

Thankfully you guys had a solution, about the only idea I had left would have involved a sacrificial goat and scented candles!?!?