WAVES.COM SPECIALS SUPPORT

SoundGrid Studio cannot be opened because of a problem

Process: SoundGrid Studio [13413]
Path: /Applications/Waves/*/SoundGrid Studio.app/Contents/MacOS/SoundGrid Studio
Identifier: com.WavesAudio.SoundGrid-Studio
Version: 11.0.63 (11.0.63121)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: SoundGrid Studio [13413]
User ID: 501

Date/Time: 2020-10-28 16:38:12.722 -0400
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: 0187159B-AC62-34A2-CC1C-D272ADF4C5D0

Time Awake Since Boot: 3500 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x4] Symbol missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Symbol not found: __ZdaPvSt11align_val_t
Referenced from: /Applications/Waves//SoundGrid Studio.app/Contents/MacOS/…/Frameworks/MixerCoreSG.framework/Versions/A/MixerCoreSG
Expected in: /usr/lib/libc++.1.dylib
in /Applications/Waves/
/SoundGrid Studio.app/Contents/MacOS/…/Frameworks/MixerCoreSG.framework/Versions/A/MixerCoreSG

Binary Images:
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0x7fffa8b8c000 - 0x7fffa8bcdff7 libGLU.dylib (14.0.16) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fffa9535000 - 0x7fffa9543fff com.apple.opengl (14.0.16 - 14.0.16) <167C9883-A79E-3B7F-AFED-8CD6683B291D> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fffaa267000 - 0x7fffaa467fff com.apple.QuartzCore (1.11 - 453.39.4) /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fffaa9ce000 - 0x7fffaacd0ff7 com.apple.security (7.0 - 57740.60.18) <005E8C96-40B6-35E3-B58B-888A5F5957C2> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fffaacd1000 - 0x7fffaad46fff com.apple.securityfoundation (6.0 - 55132.50.7) <15C53957-A9DE-31AE-A192-949244F47CD7> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x7fffaad71000 - 0x7fffaad74ff3 com.apple.xpc.ServiceManagement (1.0 - 1) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fffab0fb000 - 0x7fffab16aff7 com.apple.SystemConfiguration (1.14 - 1.14) <3FFD3930-B307-3E31-9FA6-12221EB0F969> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x7fffab51a000 - 0x7fffac8a1ff3 com.apple.WebCore (12603 - 12603.3.8) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x7fffac8a2000 - 0x7fffaca8eff3 com.apple.WebKitLegacy (12603 - 12603.3.8) <8C2FFEAA-1E05-3756-8EA7-DF406C866191> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy
0x7fffaca8f000 - 0x7ffface3afff com.apple.WebKit (12603 - 12603.3.8) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fffad9eb000 - 0x7fffada0dffb com.apple.framework.Apple80211 (12.0 - 1200.47) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fffada0e000 - 0x7fffada1dfeb com.apple.AppleFSCompression (88.50.3 - 1.0) <478E8BFF-8BA2-375E-BE02-BA27F115C15A> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/AppleFSCompression
0x7fffadb10000 - 0x7fffadb9b97f com.apple.AppleJPEG (1.0 - 1) /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x7fffadfce000 - 0x7fffae04cff7 com.apple.backup.framework (1.8.5 - 1.8.5) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x7fffaecd7000 - 0x7fffaecfeff3 com.apple.ChunkingLibrary (173 - 173) /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fffaf623000 - 0x7fffaf62cffb com.apple.CommonAuth (4.0 - 2.0) <216950CB-269F-3476-BA17-D6363AC49FBC> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fffafd75000 - 0x7fffafd85fff com.apple.CoreEmoji (1.0 - 40.3.3) /System/Library/PrivateFrameworks/CoreEmoji.framework/Versions/A/CoreEmoji
0x7fffb0381000 - 0x7fffb0410ff7 com.apple.CoreSymbolication (62046) <7839CD8E-011D-3567-88DE-3D472C661136> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
0x7fffb0411000 - 0x7fffb0550fe7 com.apple.coreui (2.1 - 431.3) <2E8FEC10-FC5B-3782-92DA-A85C24B7BF7C> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fffb0551000 - 0x7fffb0621ff3 com.apple.CoreUtils (5.1 - 510.31) /System/Library/PrivateFrameworks/CoreUtils.framework/Versions/A/CoreUtils
0x7fffb0671000 - 0x7fffb06d6ff3 com.apple.framework.CoreWiFi (12.0 - 1200.31) /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x7fffb06d7000 - 0x7fffb06e5ff7 com.apple.CrashReporterSupport (10.12 - 827) <802A9B81-E349-348B-90AB-10E40B654250> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x7fffb0757000 - 0x7fffb0761ffb com.apple.framework.DFRFoundation (1.0 - 104.25) <7CFF896C-EF22-3941-BB3D-F3615CE4C908> /System/Library/PrivateFrameworks/DFRFoundation.framework/Versions/A/DFRFoundation
0x7fffb0762000 - 0x7fffb0766ff3 com.apple.DSExternalDisplay (3.1 - 380) <4B5E3FF0-E8C3-38CC-BF72-418C928956AB> /System/Library/PrivateFrameworks/DSExternalDisplay.framework/Versions/A/DSExternalDisplay
0x7fffb079c000 - 0x7fffb0811ffb com.apple.datadetectorscore (7.0 - 539.1) <74595F6C-8283-3C73-9F56-C6FA957F8B94>

Hi @xtablet and Welcome to Waves Forum :slight_smile:

Please make sure to contact our Technical Support team directly with this issue.
They will be more than happy to assist you and get you up and running.

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Looks like there is a file or a piece of code it as expecting to see in your system’s C++ library, but it isn’t there.

There may have been an update to Mac that broke this dependency, leaving you with SoundGrid issues. Or maybe it just got corrupted somehow. This still happens time to time on on computers.

Certainly contacting support would be your best bet. Their first suggestion might be to have you reinstall something to try and fix that broken library reference, possibly MacOS itself.

At least, that’s what it looks like to me. :thinking:

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