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Plugin Samples Not Showing Up When Using Plugin

Hi this is my first post and I am just starting to play around with home recording so my knowledge base is starting from zero. I did check for similar posts prior to asking here. My problem is.
I have purchased three plugins Waves GTR3, Waves Grand Rhapsody and Electric 200, the last two are piano plugins. I installed all three into my Windows PC. Plus downloaded and unzipped the piano sample files, and I have the following issues with the two piano plugins.
When I try and load the samples into my plugin I get the notice “Samples Loading” but that is as far as it goes no samples are ever loaded. So while in the plugin i worked through the file path to where the samples are stored and I get a empty folder. Yet when I work through the same file path using windows file explorer there they are all unzipped and waiting for me. I cant understand why the file explorer sees all my files and the two piano plugins don’t. This happens when using the piano plugins in either stand alone mode or in my DAW
My DAW is Cubase 11 Artist
PC Windows 11 (same thing happens on Windows 10)
I have uninstalled and reinstalled Waves Central, and the two plugins using a uninstaller to ensure all traces of the programs were uninstalled. And I re-installed the plugins and Waves Central on a brand new PC using Windows 11 and ended up with the same issues
I have contacted Waves Support but I thought I may cast a wider net to see if anyone else has experienced this issue. Thanks for reading this and any help is most welcome. Karlws

Hi @karlws and Welcome to Waves Forum :slight_smile:

I would advise re-downloading and reinstalling the sample libraries manually.
To do so, you can refer to the Sample Libraries for Waves Instruments page and follow the installation instructions.

If that wont help - feel free to contact our Tech Support department. They will be more than happy to get you up and running.

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