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Can't install plugins from Waves Central

Hi - I’ve been using Waves Central to install plugins with absolutely no issues for a few months now, but today I suddenly can’t install anything. I’m getting various error messages, the two most frequent being “Installation failed - please check your internet connection” and “Installation failed - please restart or contact support if repeats”.

I’ve tried virtually everything on this page, but with no luck. I’ve also tried the offline installer, but to be honest I have absolutely no idea what to do with a .bundle file.

I’m running 12.0.8, and the plugins I’m trying to install are all V12. I should note they are demos, but I’ve never had any issues installing demos before so I can’t see why that would make a difference.

Any help would be appreciated, many thanks.

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Did you remove all external thumb drives etc.? Waves Central hates these.

Thanks for your response, but I don’t have any plugged in to begin with.

As an addition to my opening post, I’ve also now figured out how to use the offline installer, but I’m having the exact same problem.

Is it just today?? Waves might be having temporary issues or updating it’s services.

Have you also tried the whole “clean out the cache” thing. You can find that option in Central’s settings.

Yeah tried clearing the cache, and the issue is still there unfortunately.

I’m having the same issue. It was happening last week (11/6) and today (11/9).

Hi @joshjenkins1 and @jeff1,

Welcome to Waves Forum,

Please make sure you are using a supported system.

If you are, and the instructions in the How to Solve ‘Installation Failed’ Errors in Waves Central article did not do the trick, I suggest contacting our Tech Support team, they will gladly assist.

I’m having the same problem. I tried EVERYTHING. However, I could not change the “samples libraries data folder” location in the Settings tab of Waves Central, as suggested in the Support FAQ: https://www.waves.com/support/error-during-product-installation-using-waves-central.

I thought it must be a permissions issue, so I gave Waves Central “full disk access” in Mac OS Settings. No joy.

I’ve contacted Support and will update with their response.

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Same for me! I tried everything but with no luck. I’ve also contacted the support and will update with their response hopefully.

Another thing to look at is “permissions, especially on a Mac system. Just not sure how to check them without a 3rd party app these days. Though you could always try running Disk Utility’s First Aid on it, I just down know if it will help.

At this point Tech Support is probably your best bet

The earlier version worked perfectly -_-
I already checked the permission and contacted the support.
I’ve sent them the log file but then they told me that they can only enter my mac remotely and try to fix it…

You should take them up on that offer. I was hesitant at first, but it’s highly secure, they can’t enter without you letting them in and you see everything they do.

It’s exactly if you took your computer into tech support and watched them as they fixed things. At least it will get you up and going again.

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