Installation Failed

Hi, I have been trying to install plugins from an offline installer, and every time it showed the error message saying that "please restart or contact support if repeats’’
I tried almost everything that is written into your website’s troubleshooting section but I could not overcome this problem.

I am using the latest wave central app version number 13.0.12 with Apple M1 mac mini 2020
plugins: V13

please help me out.