*unofficial solution* Fixing permissions and ownership. This may take a while

Support
21

Hi @nigel.fleet

Welcome to the Waves Community forum.

In some cases, when Central will launch (but still have issues with the installation due to permission issues) you can try using Settings > Maintenence > Fix Permissions and Ownership. within Central itself.

I hope this information will do.

Have a nice day :slight_smile:

22

This fixes the issue. Thanks so much! I wrote to Waves support and nobody told me to do this and it is what fixed the problem. Waves take note!

1 Like
23

Brilliant move. Worked perfectly. Thank you for your sharing your knowledge.

1 Like
24

Hi Guys,

Even though the mentioned Sudo commands in this topic might solve a permission-related issue when using recent Mac OS computers and Waves Central, inserting a wrong Sudo command can potentially block your computer !!!

Tech Support will be able to verify the exact cause of the issue (since this is not always the same case when receiving a permissions-related error) and if required, perform the mentioned commands among other steps to solve the issue, these will be handled by an official Waves representative who is trained to solve Waves related errors.

Simply click on the next link and apply for technical assistance. Note that if required a Waves representative will be able to remote in to your computer in order to solve a permission-related issue. :muscle:

2 Likes
25

Sure beats potentially locking out your own computer. Personally I wouldn’t risk it.

26

Thanks this worked for me after a year of going round in circles with waves support.
the problem is the helper is disabled in services. you dont even have to run the sudo uninstall helper tool comand . just run the last line to enable the helper service.
{before the command } disabled services = {
“com.waves.central.InstlHelper” => true

{after the command} disabled services = {
“com.waves.central.InstlHelper” => false

27

This helped actually! Thank you very much!

1 Like
28

I’m facing this issue on my windows pc, can anyone help please.

IMG_0018
IMG_00183024×4032 3.61 MB

1 Like
29

Hi I’m facing the same issue. Have you fixed it yet?

1 Like
30

Have you tried their Support documents??

I’ve found this topic that may have relevance…

You can also try contacting Tech Support…

31

Hi @aboodgrande,

I see you were in correspondence with our Tech Support but did not reply to their troubleshooting instructions yet.

Please check your email to ensure Waves emails do not get trashed or sent to your junkmail.

1 Like
32

HOW TO FIX ISSUE Feb 2025

  1. Launch Waves Central
  • Open Waves Central as you normally would.
  • Let it get to the point where it says, “Fixing permissions and ownership. This may take a while.”
  1. Open Full Disk Access Settings
  • Go to System Settings (or System Preferences on older macOS versions).
  • Navigate to Privacy & Security → Full Disk Access.
  1. Add Waves Central to Full Disk Access
  • Click the “+” button at the bottom of the Full Disk Access list.
  • Locate and select Waves Central (if it’s not already present) to grant it Full Disk Access.
  1. Locate “InstlHelperApplication”
  • In your Dock, you should see Waves Central open, along with an app labeled “InstlHelperApplication.”
  • Right-click (or Control-click) the InstlHelperApplication icon, go to Options, and then choose Show in Finder.
    • This step reveals the exact location of the InstlHelperApplication on your Mac.
  1. Add “InstlHelperApplication” to Full Disk Access
  • Return to Full Disk Access (from Step 2).
  • Drag and drop the InstlHelperApplication file from Finder into the Full Disk Access list.
  • If prompted, restart Waves Central to apply these changes.

After these steps, Waves Central should be able to continue past the “Fixing permissions and ownership” message without issues.

Hope this helps! If you still encounter problems, double-check that both Waves Central and InstlHelperApplication have Full Disk Access granted, and that you’ve fully restarted the application.

1 Like