Studiorack Vst3 is not working probably

Greetings Waves team,

No, I’ve tried it and coundn’t find any vst3 plugins. (0 plugins scanned),

I tried this step, but still the same issue,

https://www.waves.com/support/how-to-scan-non-waves-vst3-plugins-in-studiorack

may I have anyone to help me

kind regards,