Soundgrid Qrec Problem

Live Sound & Broadcast
1

Hey,

yesterday my sound grid performer and q rec stopped working on my Mac (Failed to initialize), re installed more than once, same result.

I ended up upgrading from Sonoma to sequoia, re installed everything and now the software starts correctly. Now I wanted to connect my SQ5 with Waves Card, but qrec does not show any network adapter…

any ideas?

2

Hey @siemes,

Welcome to the Waves Forum.

I see you are in touch over email with one of our Live Sound representatives, who has already provided you with some steps to follow in order to set everything up correctly.

Do note that our representatives can also remotely connect to your setup and help shorten the troubleshooting time if that’s convenient for you, do not hesitate to ask.

3

Hi I got the same problem, would you help me sending those instructions you refer to? Thank you

4

Hey,

So, basically the problem is that apple silicon and OSX newer than Ventura seem to have problems with q-rec.

To get the apps to open again I downgraded my Mac back to Sonoma. Then I loaded a Time Machine backup, but without APPs (tried loading everything first wich resulted in the same problem).

Notice that apple silicon and OSX newer than Ventura have problems with q-rec wich result in clock issues. These, to me, seem to be worse in 96k than in 48k.
As long as this problem exists I recommend using a windows PC when using q-rec or switching to another interface. This could be a madi interface with a madi card installed to your desk.

This is the article the support was sending me via mail.

But with the described problem this article, let’s say, isn’t very helpful.

Good luck on gettin things running again!

5

Hello, I have the same problem. I own a Allen & Heat Avantis console with waves card. Just updated my mac to ios15 sequoia and havent been able to connect my computer to record. I used qrec in the past, but now i undesrtand that app is not suitable for the new os. Please help me connect my daw to the console. Just purchased Live trax1

6

Hey @sonido.mcidgo,

One of our Live Sound Agents will reach out soon over email to further assist

7

Did you get an answer to this? Having the same issue

8

For anyone else having this issue, I resolved it using the following info from a reddit post. I’m running Sequoia 15.3. Have Qrec working fine with a waves card / DLive. After following the steps below, I was then having a clock mismatch between Logic and the desk. Switching to Reaper resolved it.

"From Waves Support

Please follow these steps to uninstall and reinstall the SoundGrid Driver which should fix this issue (Especially step 10):

Close Waves Central and any other audio application.

Go to Applications > Waves > SoundGrid > Utilities. Run the SoundGrid Driver Unsinstaller app.

Restart the computer.

Launch Waves Central and log in.

Go to the Install Products page > All Products tab. Search for SoundGrid v14 ASIO / Core Audio Rec/PB Driver, and checkmark it.

Click Install.

Restart the computer.

This is the important part—-

Verify the following permissions: Click on the Apple Logo > System Settings Go to General > Login Items Allow “Waves Inc.” if already allowed turn it off and on again and restart the Mac."

2 Likes
9

We always encourage our clients to have their system properly diagnosed by a Waves Live Sound representative when an issue with their software and or hardware occurs, this is to obtain exact steps and solutions based on the specific setup the client is using.

This is mainly to prevent irrelevant steps of troubleshooting that might not solve the reported issue leading to wasted time and in some cases can create other issues if the steps are not relevant to a specific setup.

So even though reinstalling the SG driver might fix various issues it is recommended to first Contact Technical Support to troubleshoot rather than testing solutions that worked for other setups with other OS versions hardware…

10

Are you using apple silicon Mac?
Is Qrec used to playback or record audio to/from SoundGrid network?
Can you share that reddit post?