I had to work with support to get this figured out, and it is an obscure issue that most people will not encounter.
Windows has the option of renaming your network adapters. (On Windows 10, search for Network Status, then select Change Adapter Options, which brings you to a list of network adapters where you can rename them.)
- Don’t rename your network adapters.
At present (Jan 2020) eMotion LV1 MyMon Controller expects to see a network adapter with its default name. In my case, the name was simply “Ethernet”. I had renamed the adapter sometime in the past to “LAN” which made sense to me, as my other adapter I named “SoundGrid”.
However, changing the name of the network adapter back to “Ethernet” solved the problem, and the MyMon app could then see LV1, and everything worked.
I’ve asked support if they will be changing this so LV1 can work regardless of what the network adapter name is, and will report back here if I get more info.
Meanwhile, I wish this info was in the MyMon FAQ, as it could save some folks a bit of troubleshooting.