Installer button disabled - no space but loads of space available

I cannot install Waves plugins as the installer button is disabled and I cannot get it to enable. It say there is no space but there is lots of space available.

I have tried uninstalling, reinstalling, tried the offline installer etc but nothing works

Please help!

Hi @Michelle, hope you are staying safe.

This is a local issue that should be troubleshooted by our fantastic tech support team.
Please contact them here.

Thanks!

For the record, I have the same issue. Awaiting a response from support.

I Have the same issue. I have just bought Abbey Road Studio 3 and H- Delay. And I am waiting to try the demo of the H-Comp. But the Install button in WC is greyed out and the text beneath says that the plugin require 4 gb of space and I have zero. Not true in the slightest, I have 97 gb. Waves need to adress this quickly. The guy in technical has offered up various solutions, but with no success. Every time I go to add to my collection, I always have a problem. Not happy at all. I’ve spent virtually a complete day on this, and have too many other other problems going on to be dealing with this. I’m stressed out tbh.

Hi @andykinch - please reach out to our support team, preferably by phone to troubleshoot and resolve this as quickly and stress-free as possible,
I am sure they can assist.

Thanks

TLDR: My solution was to rebuild the WMI repository. It took about 60 seconds (after several hours of searching and experimenting).

I called Waves tech support, who suspected it was either a permissions issue or the Windows WMI was broken. We unsuccessfully went down the permissions path together, including re-installing under a newly-created administrator account. I also tried the offline installer package. His next suggestion involved backing up and restoring Windows, at which point I bowed out. My PC has 4 hard drives, RAID, etc., and since Waves Central was the only software I had any issues with - I was’t ready to risk screwing things up. It’s possible we would have ended up here together, but… here’s what finally worked for me.

WARNING: This was my solution to my problem. Since Windows source files are involved, it’s possible (though not likely) you employing my solution could make your problem worse.

I eventually found the Waves Central log file, which included an error revealing the issue:
C:\Users<USERNAME>\AppData\Roaming\Waves Audio\Waves Central\Logs\Waves-Central.log

WinNodeDisk::getFreeSpaceGBSync Failed
Command failed: “%SystemRoot%\System32\Wbem\wmic.exe” logicaldisk where DeviceID=‘C:’ get FreeSpace
logicaldisk - Alias not found.

Apparently, in order to determine the available space, Waves runs a command that using a built-in windows tool called WMIC. Specifically, they check the “C:” drive using LOGICALDISK, which is simply an alias for “Select * from Win32_LogicalDisk”.

I opened an elevated command prompt to see if I could run it myself.

This didn’t work:
wmic logicaldisk where DeviceID=‘C:’ get FreeSpace

This did work:
wmic path Win32_LogicalDisk where DeviceID=‘C:’ get FreeSpace

I looked at my list of aliases (“wmic /?”) to see that LOGICALDISK wasn’t there. In fact, the list of aliases was alphabetical, and I had nothing above the letter F.

  • sfc /scannow reported no issues
  • trying several rebuild/reset winmgmt commands did nothing

I eventually rebuilt the WMI repository following these steps:

  1. Stop the winmgmt service using an elevated command line: “net stop winmgmt”
  2. Rename or move the “C:\Windows\System32\wbem\Repository” folder (a file permission change may be needed)
  3. Restart winmgmt service: “net start winmgmt”
  4. After “waiting a bit” (abt 3 mins for me, though I’m not sure it was necessary), reboot the PC

After rebooting, a newly created repository folder was present (including the missing aliases), and Wave Central was able to properly determine the available space.

Note: I have no idea how my alias list became truncated, and I have no idea how long it was like that. My suspicion is that it had been like that for quite a while, but never caused me grief because it isn’t used by installer packages much anymore. WMIC was deprecated by Windows in 2012 (being replaced by , and it isn’t used by installer packages much anymore (having been replaced by PowerShell’s Get-WmiObject and later Get-CimInstance).

2 Likes

cotton9: This worked for me too. Thanks!

@cotton9 Thanks for sharing your solution with us.

As you mentioned, I just wanted to ping it for the rest, who will encounter it.

We are aware of this issue and working on a permanent implementation of the fix.

In the meantime, we hardly suggest anyone who encounters this issue to contact our Support team, to solve it efficiently and without taking risks.

It’s now January 2022. Has there been a fix implemented? I am trying to install Lofi Space and it’s telling me that it needs 4GB and even changing the install location default to another drive doesn’t work.

1 Like

thanks bro ! Its working

Hi I have the same issue, I tried to do what @cotton9 said but some command doesn’ t work, what should I do now, how do I fix this?

Same issue here. I had it the 1st time about 2 years ago and Waves support helped me and now O have it again, it’s a really annoying issue, why can’t Waves fix it?!