NX Headtracker Settings not visible (Win10 - Cubase)

bi-consults · February 18, 2021, 10:14pm

Loading Abbey Road 3 or NX Nashville

After loading the VST3 plugins, the NX headtracker settings do not start to connect to the headphones. It is invisible and therefore not useable. reinstallion via Waves Central did not solve the problem.

System Environment Windows 10 Home 20H2
Cubase 11
NX Headtracker Device

OmryWaves · February 23, 2021, 2:53pm

Hi @bi-consults welcome to the Waves Forum

As the WavesHeadTracker application (which should have loaded) is an external application, see if you are able to manually load it from:

C:\Program Files (x86)\Waves\Plug-Ins V12\WavesHeadTracker

It then should be able to connect and the issue should be solved.

If not, I suggest contacting our Tech Support team to look into this and assist further.

bi-consults · February 24, 2021, 8:09am

Thanks for the info.
Clearing the cache via Waves Central (12.0.15) and fixing permissions and owenership solved the problem. I will try your solution if the problem occurs again.