# Unable to send email to Tech Support

**URL:** <https://forum.waves.com/t/unable-to-send-email-to-tech-support/5925>\
**Category:** Support\
**Created:** [September 18, 2022, 10:00am UTC](https://forum.waves.com/t/unable-to-send-email-to-tech-support/5925 "2022-09-18T10:00:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![andrew.bernard](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/andrew.bernard/32/1240_2.png) [@andrew.bernard](https://forum.waves.com/u/andrew.bernard)\
**Post date:** [September 18, 2022, 10:00am UTC](https://forum.waves.com/t/unable-to-send-email-to-tech-support/5925/1 "2022-09-18T10:00:40Z")

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I am baffled. There is no submit or send button on this page, in any browser:

[https://www.waves.com/contact-support](https://www.waves.com/contact-support)

How then is one supposed to send email?

[Obviously one needs to be logged in to access this pages.]

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**Author:** ![jd21234](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jd21234](https://forum.waves.com/u/jd21234)\
**Post date:** [September 20, 2022, 12:24am UTC](https://forum.waves.com/t/unable-to-send-email-to-tech-support/5925/2 "2022-09-20T00:24:20Z")

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I have the same issue - tried using both Firefox and Chrome. I emailed [support@waves.com](mailto:support@waves.com) and got an undeliverable.

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**Author:** ![andrew.bernard](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/andrew.bernard/32/1240_2.png) [@andrew.bernard](https://forum.waves.com/u/andrew.bernard)\
**Post date:** [September 20, 2022, 12:29am UTC](https://forum.waves.com/t/unable-to-send-email-to-tech-support/5925/3 "2022-09-20T00:29:36Z")

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What does one do? Curious problem. How then to contact Waves?

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**Author:** ![jd21234](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jd21234](https://forum.waves.com/u/jd21234)\
**Post date:** [September 20, 2022, 12:34am UTC](https://forum.waves.com/t/unable-to-send-email-to-tech-support/5925/4 "2022-09-20T00:34:53Z")

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I think I fixed it - using Chrome I logged in, then followed the support links instead of pasting the URL. An additional form came up to create a “setup” (your computer info) and then the send button came up.

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**Author:** ![andrew.bernard](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/andrew.bernard/32/1240_2.png) [@andrew.bernard](https://forum.waves.com/u/andrew.bernard)\
**Post date:** [September 20, 2022, 8:36am UTC](https://forum.waves.com/t/unable-to-send-email-to-tech-support/5925/5 "2022-09-20T08:36:39Z")

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@jd21234 I tried Chrome to no avail. I launched a chat session and they just told me to reload the page. I thought that was ridiculous - but it then worked. A dialog is presented asking you to create a named ‘setup’ - details of your OS and DAW. Then the submit button appears. But thank you @jd21234 for setting me off in the right direction.

Curious, and I would say a defect in their web coding, but I hope this topic many help people in the future.