# That's why the Waves Central Software won't install your plugins **URL:** \ **Category:** Uncategorized\ **Created:** [September 29, 2020, 6:47pm UTC](https://forum.waves.com/t/thats-why-the-waves-central-software-wont-install-your-plugins/2015 "2020-09-29T18:47:14Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![simonluca.scillitani](https://avatars.discourse-cdn.com/v4/letter/s/d78d45/32.png) [@simonluca.scillitani](https://forum.waves.com/u/simonluca.scillitani)\ **Post date:** [September 29, 2020, 6:47pm UTC](https://forum.waves.com/t/thats-why-the-waves-central-software-wont-install-your-plugins/2015/1 "2020-09-29T18:47:14Z")
Hi there … here again as it seems that the only way to have my plugins working is doing your job …and debugging your application ( I’ll send you the bill don’t care ). After days fighting with waves plugins … reading guides and 4 clean re-installation of the OS, the Logic and all other plugins … it seems that now Waves starts working, NO, I’m kidding ☹ I downloaded and installed the licensed on USB key, and it seem to work but the problem is that I have to install “again” the software. Yes, surpirse!!! As you can see in the second screenshot I own a couple of plugins, the licenses are installed and recognized and the only thing I have to do is install them, yeeaaa. simple no? NO! After thousand attempts Waves installed me some plugins and, for the rest? Nothing … “error” again and again … of course the frustration rises … I wrote to the support … eh uhm … maybe in a couple of days they will take care of my ticket … or maybe not… in the meantime I took a look at the log file. Here ( in the 1st screenshot ) you can see the problem: - your developer used “curl” ( maybe they don’t read the chapter of Socket Python programming ) to download the licenses ( aha! ) and they get an error from server ( let’s try … aha : ERR002 ) so they “suppose” that the customer is not authorized and that he can’t install nothing … and the installation fails. I’m sure that commenting this poor programming technique is just useless ( fire 'em is an option ) … but the point is that customers are not ATM machine that distribute money for free … customers works hard to get money and when buy something deserve that it works … .so, please, fix this software NOW … as I’d like to work! Thanks ![image](https://canada1.discourse-cdn.com/flex027/uploads/waves/original/1X/16ffb1bdd8b667450e21dc7b413c8855d7d270e2.png) ![image](https://canada1.discourse-cdn.com/flex027/uploads/waves/original/1X/3d46d1b5e46c652772112e61258c1091ee4bbea9.png) ---
**Author:** ![simonluca.scillitani](https://avatars.discourse-cdn.com/v4/letter/s/d78d45/32.png) [@simonluca.scillitani](https://forum.waves.com/u/simonluca.scillitani)\ **Post date:** [October 1, 2020, 9:20pm UTC](https://forum.waves.com/t/thats-why-the-waves-central-software-wont-install-your-plugins/2015/2 "2020-10-01T21:20:25Z")
I made this post due to the frustration I had while the Waves Central License Manager didn’t work on my Mac and I had to work without some of your best and useful plugins. I understand that it’s not an excuse but I got a wonderful support from your technician that after hours speeded on the phone and with remote support found a problem on my account and solved it. I apologize for the words. Thanks again. ---
**Author:** ![OdelWaves](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/odelwaves/32/339_2.png) [@OdelWaves](https://forum.waves.com/u/OdelWaves)\ **Post date:** [October 6, 2020, 5:25pm UTC](https://forum.waves.com/t/thats-why-the-waves-central-software-wont-install-your-plugins/2015/3 "2020-10-06T17:25:02Z")
@simonluca.scillitani thanks so much for sharing this! It’s great to hear tech support have cured the issue and that you are up & running & happy with your plug-ins 🙂