# SoundGrid Studio cannot be opened because of a problem
**URL:** https://forum.waves.com/t/soundgrid-studio-cannot-be-opened-because-of-a-problem/2155
**Category:** Support
**Created:** [October 28, 2020, 9:08pm UTC](https://forum.waves.com/t/soundgrid-studio-cannot-be-opened-because-of-a-problem/2155 "2020-10-28T21:08:23Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@xtablet](https://forum.waves.com/u/xtablet)
#### Post date: [October 28, 2020, 9:08pm UTC](https://forum.waves.com/t/soundgrid-studio-cannot-be-opened-because-of-a-problem/2155/1 "2020-10-28T21:08:23Z")
Process: SoundGrid Studio [13413]
Path: /Applications/Waves/\*/SoundGrid Studio.app/Contents/MacOS/SoundGrid Studio
Identifier: com.WavesAudio.SoundGrid-Studio
Version: 11.0.63 (11.0.63121)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: SoundGrid Studio [13413]
User ID: 501
Date/Time: 2020-10-28 16:38:12.722 -0400
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: 0187159B-AC62-34A2-CC1C-D272ADF4C5D0
Time Awake Since Boot: 3500 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC\_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC\_CORPSE\_NOTIFY
Termination Reason: DYLD, [0x4] Symbol missing
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Symbol not found: \_\_ZdaPvSt11align\_val\_t
Referenced from: /Applications/Waves/_/SoundGrid Studio.app/Contents/MacOS/…/Frameworks/MixerCoreSG.framework/Versions/A/MixerCoreSG
Expected in: /usr/lib/libc++.1.dylib
in /Applications/Waves/_/SoundGrid Studio.app/Contents/MacOS/…/Frameworks/MixerCoreSG.framework/Versions/A/MixerCoreSG
Binary Images:
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---
### Author:  [@Gurik](https://forum.waves.com/u/Gurik)
#### Post date: [October 29, 2020, 12:24pm UTC](https://forum.waves.com/t/soundgrid-studio-cannot-be-opened-because-of-a-problem/2155/2 "2020-10-29T12:24:00Z")
Hi @xtablet and Welcome to Waves Forum 🙂
Please make sure to [contact our Technical Support team](https://www.waves.com/contact-support) directly with this issue.
They will be more than happy to assist you and get you up and running.
---
### Author:  [@simon.a.billington](https://forum.waves.com/u/simon.a.billington)
#### Post date: [November 1, 2020, 11:16am UTC](https://forum.waves.com/t/soundgrid-studio-cannot-be-opened-because-of-a-problem/2155/3 "2020-11-01T11:16:14Z")
Looks like there is a file or a piece of code it as expecting to see in your system’s C++ library, but it isn’t there.
There may have been an update to Mac that broke this dependency, leaving you with SoundGrid issues. Or maybe it just got corrupted somehow. This still happens time to time on on computers.
Certainly contacting support would be your best bet. Their first suggestion might be to have you reinstall something to try and fix that broken library reference, possibly MacOS itself.
At least, that’s what it looks like to me. 🤔