# My Waves Digigrid Server does not work anymore **URL:** \ **Category:** Support\ **Created:** [September 12, 2022, 9:00pm UTC](https://forum.waves.com/t/my-waves-digigrid-server-does-not-work-anymore/5892 "2022-09-12T21:00:01Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Monpoux.f](https://avatars.discourse-cdn.com/v4/letter/m/3e96dc/32.png) [@Monpoux.f](https://forum.waves.com/u/Monpoux.f)\ **Post date:** [September 12, 2022, 9:00pm UTC](https://forum.waves.com/t/my-waves-digigrid-server-does-not-work-anymore/5892/1 "2022-09-12T21:00:01Z")
Dear friends, First of all, please apologize for such a huge message but tried many time to reach the Waves support with no success I owned a Wave Server C-one since few years I am tuning an iMac Intel iCore 5 (end 20215) with 24 Go of RAM My Email adress and password were hacked. I change them and formated my iMac I installed Mac OS Monterey and re installed my waves plugins, Digigrid server software (V.13) and Studio rack v14.2 I did not changed anything of my hardware configuration Since then, my wave system work fine SETUP configuration is OK but: 1 Studiorack VST2 is “not supported” by my Ableton Live 11 2 Studiorack VST3 is in my list of plugins in Ableton but when i try to load it, it say: "VST3 Studiorack plugin is not found » ??? . 3 Studiorack AU work in Native mode but if i switch to SG .NO SOUND ANYMORE I desinstalled and reinstalled all my application and waves plugins but it does not work Before switched to Mac OS Monterey every thing worked fine Please, could you help me ?? I am so disapointing Sincerely yours Fabrice Monpoux Apologize for my english, “je suis français” ---
**Author:** ![Adi.Waves](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/adi.waves/32/998_2.png) [@Adi.Waves](https://forum.waves.com/u/Adi.Waves)\ **Post date:** [September 14, 2022, 8:15am UTC](https://forum.waves.com/t/my-waves-digigrid-server-does-not-work-anymore/5892/2 "2022-09-14T08:15:02Z")
HI @Monpoux.f, Welcome to the Waves Forum. Please contact our stellar Tech Support team through the [next link](https://www.waves.com/contact-support) for direct assistance in solving the reported issue. Have a great day 🙂 ---
**Author:** ![Monpoux.f](https://avatars.discourse-cdn.com/v4/letter/m/3e96dc/32.png) [@Monpoux.f](https://forum.waves.com/u/Monpoux.f)\ **Post date:** [September 14, 2022, 9:15am UTC](https://forum.waves.com/t/my-waves-digigrid-server-does-not-work-anymore/5892/3 "2022-09-14T09:15:28Z")
Many thanks Adia for your reply. I already tried to contact the Waves technical support but my message seems non correct I do not understand why ??? Sincerely yours FAbrice ![Capture d’écran 2022-09-14 à 11.12.58](https://canada1.discourse-cdn.com/flex027/uploads/waves/original/2X/b/bda854870ed2bc39da7b2ffdac2ee8e7075a6adc.png) ---
**Author:** ![Adi.Waves](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/adi.waves/32/998_2.png) [@Adi.Waves](https://forum.waves.com/u/Adi.Waves)\ **Post date:** [September 20, 2022, 3:36pm UTC](https://forum.waves.com/t/my-waves-digigrid-server-does-not-work-anymore/5892/4 "2022-09-20T15:36:52Z")
Hi @Monpoux.f, I think this might be due to a non-English character that is typed. Please make sure there are only English letters with no punctuation or symbols. That being said if you are still unable to issue a support form you may contact Tech Support over the phone for quick assistance: +1-865-909-9200 ext. 1. Have a great day ---
**Author:** ![Monpoux.f](https://avatars.discourse-cdn.com/v4/letter/m/3e96dc/32.png) [@Monpoux.f](https://forum.waves.com/u/Monpoux.f)\ **Post date:** [September 22, 2022, 8:33am UTC](https://forum.waves.com/t/my-waves-digigrid-server-does-not-work-anymore/5892/5 "2022-09-22T08:33:16Z")
Many thanks Adia I’m gonna checked my message Sincerely Fabrice ---
**Author:** ![Monpoux.f](https://avatars.discourse-cdn.com/v4/letter/m/3e96dc/32.png) [@Monpoux.f](https://forum.waves.com/u/Monpoux.f)\ **Post date:** [September 22, 2022, 8:46am UTC](https://forum.waves.com/t/my-waves-digigrid-server-does-not-work-anymore/5892/6 "2022-09-22T08:46:58Z")
Adia, IT WORKED I just remove “je suis français” at the end of the text and IT WORKED\* Many thanks Cheers Fabrice (the frenchie) - Meanwhile french language is one of the oldest latin language of the world … (😉