# How to solve the license error problem

**URL:** <https://forum.waves.com/t/how-to-solve-the-license-error-problem/5133>\
**Category:** SoundGrid Platforms and Technology\
**Created:** [April 1, 2022, 2:11am UTC](https://forum.waves.com/t/how-to-solve-the-license-error-problem/5133 "2022-04-01T02:11:18Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![QIHE](https://avatars.discourse-cdn.com/v4/letter/q/3da27b/32.png) [@QIHE](https://forum.waves.com/u/QIHE)\
**Post date:** [April 1, 2022, 2:11am UTC](https://forum.waves.com/t/how-to-solve-the-license-error-problem/5133/1 "2022-04-01T02:11:18Z")

</div>

When I load the CR8 sampler, it says there is no license, but the license is activated.  
When I opened waves central I found that the license appeared in disconnected devices, then I contacted support but none of the solutions they gave me worked, so I’m wondering if anyone else has encountered the same situation and how it was resolved?

---

<div class="post-metadata">

**Author:** ![simon.a.billington](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/simon.a.billington/32/158_2.png) [@simon.a.billington](https://forum.waves.com/u/simon.a.billington)\
**Post date:** [April 7, 2022, 12:35pm UTC](https://forum.waves.com/t/how-to-solve-the-license-error-problem/5133/2 "2022-04-07T12:35:17Z")

</div>

What device did install the license on??