# "Central has encountered a system permission issue" **URL:** \ **Category:** Support\ **Created:** [July 17, 2022, 3:15pm UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669 "2022-07-17T15:15:55Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![andreafanaradj](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@andreafanaradj](https://forum.waves.com/u/andreafanaradj)\ **Post date:** [July 17, 2022, 3:15pm UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/1 "2022-07-17T15:15:55Z")
Hi, I have updated “waves application” to 13.1.4 on my Mac (Monterey O.S.) and when I’ve installed new version I’ve received the message “central has encountered a system permission issue”. I’ve tried change admin’s user, remove and reinstall all but nothing…Do you have any idea? please help! ![Schermata 2022-07-17 alle 17.00.35](https://canada1.discourse-cdn.com/flex027/uploads/waves/original/2X/e/e03781a25c4ca79173921de434a7b35627193084.jpeg) ---
**Author:** ![Adi.Waves](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/adi.waves/32/998_2.png) [@Adi.Waves](https://forum.waves.com/u/Adi.Waves)\ **Post date:** [July 18, 2022, 9:19am UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/2 "2022-07-18T09:19:37Z")
HI @andreafanaradj, welcome to the Waves Forum. Seeing the reported message can be caused due to various variants on your system please contact our [stellar support team 🤓 for direct assistance.](https://www.waves.com/login?returnurl=%2fcontact-support) . ---
**Author:** ![simon.a.billington](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/simon.a.billington/32/158_2.png) [@simon.a.billington](https://forum.waves.com/u/simon.a.billington)\ **Post date:** [August 9, 2022, 12:21pm UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/3 "2022-08-09T12:21:49Z")
One thing you can try is to have a look at Security & Privacy and make sure it has Full Disk Access. ![Screen Shot 2022-08-09 at 22.17.39](https://canada1.discourse-cdn.com/flex027/uploads/waves/original/2X/f/f754d023e2e240a613b0059d52ccedb701a73250.jpeg) ---
**Author:** ![kamikilla77](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/kamikilla77/32/1224_2.png) [@kamikilla77](https://forum.waves.com/u/kamikilla77)\ **Post date:** [August 29, 2022, 10:23pm UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/4 "2022-08-29T22:23:07Z")
Im the admin on my mac. Ive tried to give it full disk access but stil won’t work. ■■■? ---
**Author:** ![simon.a.billington](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/simon.a.billington/32/158_2.png) [@simon.a.billington](https://forum.waves.com/u/simon.a.billington)\ **Post date:** [August 30, 2022, 10:45am UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/5 "2022-08-30T10:45:10Z")
About the only thing I can suggest now is to contact support. They’re usually quite timely and helpful. [https://www.waves.com/contact-support](https://www.waves.com/contact-support) ---
**Author:** ![kamikilla77](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/kamikilla77/32/1224_2.png) [@kamikilla77](https://forum.waves.com/u/kamikilla77)\ **Post date:** [August 30, 2022, 3:16pm UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/6 "2022-08-30T15:16:10Z")
Thank you! Let’s pray they call me now🙏🏿 ---
**Author:** ![ShayWaves](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/shaywaves/32/756_2.png) [@ShayWaves](https://forum.waves.com/u/ShayWaves)\ **Post date:** [August 31, 2022, 10:33am UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/7 "2022-08-31T10:33:56Z")
Hi @andreafanaradj Make sure that all **AntiVirus/VPN/FireWall** apps are completely closed. In some cases running Central from a new admin account could solve the issue as well. As mentioned in the previous replies, feel welcome to contact the [Tech Support](https://www.waves.com/login?returnurl=%2fcontact-support) team. Have a nice day 🙂 ---
**Author:** ![simon.a.billington](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/simon.a.billington/32/158_2.png) [@simon.a.billington](https://forum.waves.com/u/simon.a.billington)\ **Post date:** [August 31, 2022, 11:30am UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/8 "2022-08-31T11:30:33Z")
Oh the old Antivirus/VPN/Firewall thing. Forgot entirely about that. Good suggestion. ---
**Author:** ![peterhesen](https://avatars.discourse-cdn.com/v4/letter/p/7ba0ec/32.png) [@peterhesen](https://forum.waves.com/u/peterhesen)\ **Post date:** [August 28, 2023, 1:22pm UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/9 "2023-08-28T13:22:58Z")
On Mac OS (and probably Windows too) make sure that the Waves Central Install Helper tool is installed and activated as startup item / launchdaemon. This is what fixed the issue for me. None of the above suggestions worked for me but still may be good to verify. ---
**Author:** ![Adi.Waves](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/adi.waves/32/998_2.png) [@Adi.Waves](https://forum.waves.com/u/Adi.Waves)\ **Post date:** [August 29, 2023, 6:47am UTC](https://forum.waves.com/t/central-has-encountered-a-system-permission-issue/5669/10 "2023-08-29T06:47:40Z")
Hi Pete, Welcome to the Waves Forum. That’s great advice and indeed one that solves the mentioned issue if the helper tool is not installed or running. With Waves Central-related issues I would personally advise not to waste time troubleshooting which can be both time-consuming and nerve-racking and just let Tech Support do it for you. If you ever need assistance in the future you can [Contact Technical Support](https://www.waves.com/contact-support) directly.