# Can't activate second licenses, and then can't contact support

**URL:** <https://forum.waves.com/t/cant-activate-second-licenses-and-then-cant-contact-support/3997>\
**Category:** Support\
**Created:** [October 10, 2021, 2:56pm UTC](https://forum.waves.com/t/cant-activate-second-licenses-and-then-cant-contact-support/3997 "2021-10-10T14:56:00Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![simon.a.billington](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.waves.com/simon.a.billington/32/158_2.png) [@simon.a.billington](https://forum.waves.com/u/simon.a.billington)\
**Post date:** [October 18, 2021, 12:40pm UTC](https://forum.waves.com/t/cant-activate-second-licenses-and-then-cant-contact-support/3997/5 "2021-10-18T12:40:01Z")

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This might have something to do with a known issue on Windows systems and C++ Redistributable files. Check this thread out…

> [@An error appears when adding the Waves plugin to the insert](https://forum.waves.com/t/an-error-appears-when-adding-the-waves-plugin-to-the-insert/3490/5):
>
> move your fl studio and waves FILES to the same folder. like if you downloaded fl to your hard drive make sure the waves pluggin is in there too

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